Demonstrating Excellence in Telesales Services, United Tractors Wins the Best Contact Center Indonesia 2024 Award

UT Contact Center (UTCall) received the Best Contact Center Indonesia 2024 award in the Teamwork and Best Telesales category from the Indonesian Contact Center Association (ICCA) (left photo). Platinum award certificate in the Teamwork and Best Telesales Team (Small) category from ICCA (right photo).

PT United Tractors Tbk (UT), through its UT Contact Center (UTCall), won an award at the Best Contact Center Indonesia 2024 event organized by the Indonesian Contact Center Association (ICCA). In this event, UT won first place with a Platinum rating in the Teamwork and Best Telesales Team (Small) category. This award is a form of appreciation and recognition for companies in the contact center industry that have provided the best service to their customers. The award was presented in person by the Chairman of ICCA, Andi Anugerah, to UT Telesales, Eva Masrifah, and the UTCall team, Ahmad Rizky, at Hotel Bidakara, Jakarta, on (11/09/2024).

“This award is a source of pride for us because UTCall is the first contact center in the heavy equipment industry to win the Platinum award (1st place) for the Teamwork and Best Telesales Team categories. This award is concrete proof of UTCall’s dedication to providing the best service to customers. We hope to continue providing the best experience for loyal UT customers in the future,” said UT’s General Manager of Service Division, Rudy Poerwanto.

The companies that received the Best Contact Center Indonesia 2024 award.

The assessment indicators in the Teamwork and Best Telesales Team (Small) categories received by UT consist of team negotiation skills and sales transaction closures. The UT team achieved the largest transaction value in the sales process, thus obtaining a Platinum rating in this event. In addition, this event also serves as a platform for leading companies to share experiences and insights regarding the latest innovations and strategies in contact center management.

This award motivates UT to continue improving the quality of contact center services through UTCall, hoping to inspire other UT Group companies. This aligns with UT’s mission to establish itself as a reliable partner that promotes environmentally, socially, and governance (ESG) conscious, effective, and responsible business practices.

United Tractors’ Overview

PT United Tractors Tbk (UT), established in 1972, is Indonesia’s largest heavy equipment distributor. The company operates in five business areas: Construction Machinery, Mining Contracting, Mining, Construction Industry, and Energy. UT is committed to promoting sustainability and achieving the Sustainable Development Goals (SDGs).

ESG United Tractors

As a world-class heavy equipment, mining, and energy company, UT has been operating in Indonesia for over 51 years. The company is committed to creating a sustainable future for Indonesia by effectively applying ESG principles. UT aims to pay attention to the environment, positively impact society, and uphold good corporate governance at all levels of its business operations. The company also strives to optimize its competencies, expertise, and strategic assets to bring added value to all stakeholders and the Indonesian people.